Company Name: Caroline Hirons Ltd
Registered in England & Wales number: 9131128

Orders:

Due to health and safety restrictions within our warehouse currently, multiple orders of the same SKU are prohibited within the same order. Whilst the kits are on sale, purchase of individual products via our store will be on hold and will resume once we sell out of the Summer Kits.

Each order will automatically be held for a minimum of 48 hours before it is processed to allow for cancellation requests. Due to Covid-19, it is not possible to return an item that has left the warehouse unless it is faulty upon arrival. Please email store@carolinehirons.com if you have a faulty product, and we will do our best to remedy the situation in the safest way possible.

Orders with a known third-party reselling delivery address will be automatically cancelled. If products are found being sold via third-party reselling, legal action will be taken.

With each purchase there is a charity donation to the Eve Appeal, Refuge, The Black Curriculum, Young Women’s Trust and Hair and Beauty Charity via Beauty Backed. This donation is non-refundable or reducible at checkout.

Products:

Ingredient lists are highlighted on the packaging of each individual product. Please read carefully to ensure there is no risk of irritation following use.

The nature of the neoprene fabric is a natural occurrence with the product. The product is not damaged and should naturally soften with use, please be aware of this when purchasing the summer kit bags.

Shipping:

Please allow up to two weeks for your delivery. In some instances, it may unavoidably be longer. This is outside of our control and dependent on individual governments and freight forwarders. We appreciate your patience.

Due to COVID-19 we are currently unable to deliver to the following countries:

Armenia, Argentina, Barbados, Bermuda, Brunei, Cape Verde, Caribbean Island (BVI, Dominican Republic, Haiti), Cayman Islands, Central African Republic, China, Comoros, Cuba, Djibouti, Ecuador, Eritrea, Equatorial Guinea, Falklands, French Polynesia, Grenada, Guinea Bissau, Guyana, India, Iran, Jamaica, Johnston Island, Kiribati, Korea (North Korea), Kuwait, Lebanon, Libya, Laos, Lesotho, Macao, Malaysia, Maldives, Mauritius, Mauritania, Mayotte Island, Mongolia, Myanmar, Nauru, Niue, Nepal, Oman, Pakistan, Paraguay, Peru, Philippines, Reunion, Russia, Rwanda, Saint Pierre et Miquelon, Samoa, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Saudi Arabia, Sri Lanka , St Helena (S. Atlantic), St Kitts and Nevis, St Vincent and the Grenadines, Sudan, Syria , Taiwan, Tajikistan, Tanzania (DAR), Tokelau Islands, Turkmenistan, Turkey, Tunisia, Turks & Caicos, Tuvalu, Uganda, Venezuela, Wake Islands, Wallis and Futuna.

Returns Policy:

Each order will automatically be held for a minimum of 48 hours before it is processed to allow for cancellation requests. Due to Covid-19, it is not possible to return an item that has left the warehouse unless it is faulty upon arrival. Please email store@carolinehirons.com if you have a faulty product, and we will do our best to remedy the situation in the safest way possible.

When applicable, we will refund your payment for the goods as soon as possible by the original payment method, no later than 5 working days after we have received the goods. We do not pay returns shipping costs. Your statutory rights are not affected.

Once your refund has been processed, it can take your card provider up to 5 working days to credit your account.

Warehouse Operations:

The safety and wellbeing of both colleagues and customers is our absolute priority. We have consistently taken early and swift action to ensure this. Our warehouse has also been at the forefront of implementing work from home policies, running a skeleton staff in the warehouse at all times with safe distance policy implemented throughout.

Sustainability:

Sustainable waste management is a primary part of our environmental waste management strategy: we strive to use sustainable packaging materials that are fully recyclable or that have zero impact on the environment. We use 100% compostable corn starch chips (an environmentally-sound alternative to polystyrene packing) to protect fragile objects during shipping. These can be destroyed by running hot water over them in your kitchen sink.

Privacy Policy:

Caroline Hirons Ltd. values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security.

https://www.carolinehirons.com/page-legal